Order Queries

SHIPPING AND RETURNS

Where do you ship and how long does it take?

United States

Shipping over $50 is FREE

Under $50 is $8

All orders received are dispatched within 48 hours (Monday to Saturday).

Here are the estimated times it will take to get your Hello products to you:

Tracked US Domestic - 3-7 business days

Tracked US Express - 2 days

Our emails with order receipts and tracking information occasionally end up in spam / junk folders - so don’t think we are ignoring you if you haven’t heard from us! If you have any questions about your order email us: orders@helloperiod.com

We cannot refund any Hello Cups, Hello Discs, Hello Undies, Hello Pads, Hello Wash, Hello Lube, Hello Liners or Hello Go which have been used or if the packaging has been opened.

If for some reason we've managed to muddle up your order, send us an email to orders@thehellocup.com and we'll sort it out pronto.

We take quality control seriously but if for some reason you think a faulty product has sneakily slipped under our radar, please contact us within 60 days at hello@helloperiod.com so we can sort it out.

We want your decision to purchase Hello Period products to be the best move you've ever made. Please check our size guides before you purchase and if you need any additional advice before or after you purchase, just send us an email – we love hearing from our customers: hello@helloperiod.com.

I need help with my order!

What’s your refund/return policy for Hello Undies?

We cannot offer returns or exchanges on any Hello Undies which have been opened. This is because we cannot resell products that have been handled by customers in any way.

Please read our size guide carefully and use the measurement chart before purchasing.

If you have bought multiple pairs of Hello Undies and tried one and decided it’s not the right size, you can return the unopened boxes for an exchange or refund (excluding shipping).

If you have any questions or concerns, please reach out to our amazing team at hello@helloperiod.com